Although direct is a small tool, there is always something new to discover. Answers to your questions about direct,
about installing TeamCall® or TeamCall® Express, and about telephone system compatibility can be found below.
If your question is not listed here, please let us know: contact page
Connecting to telephones and telephone systems
direct usage
Operating system
direct functions
Connecting to telephones and telephone systems
Question:
I have a Siemens telephone system without an Ethernet connection. Will it work with direct?
Answer:
Whether it works or not depends upon the exact model. Supported Siemens models can be controlled over the V.24 interface, for example.
To connect to a Siemens phone system via the serial port, you'll have to use TeamCall for Linux as we no longer support the serial port in TeamCall for Mac OS X.
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Question:
I have a telephone system from Alcatel. Will it work with direct?
Answer:
direct is designed to support Alcatel telephone systems. You do need CSTA licenses in the phone system, though. Check our list of supported systems for details.
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Question:
I have a telephone system from AVAYA. Will it work with direct?
Answer:
Yes. ACM (with ASAI interface) is supported via TeamCall. The AVAYA IP Office is supported via TeamCall Express.
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Question:
I have a telephone system from Cisco. Will it work with direct?
Answer:
Yes, TeamCall supports Cisco CallManager.
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Question:
I have a telephone system from Nortel. Will it work with direct?
Answer:
Yes, TeamCall supports Nortel phone systems with Symposium licenses.
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Question:
I have a telephone system from Siemens. Will it work with direct?
Answer:
direct is designed to support Siemens telephone systems. Check our list of supported systems for details.
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Question:
I have a telephone system from Tenovis. Will it work with direct?
Answer:
direct is designed to support Tenovis telephone systems via the Tenovis software Connection NT. Check our list of supported systems for details.
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Question:
I have a telephone system that is not yet officially supported. How long will I have to wait?
Answer:
In general, TeamCall Express supports phone systems with 3rd party TAPI drivers. 3rd party TAPI means that you are able to use the TAPI driver to set up multiple phone lines on a single Windows PC. We appreciate your feedback if you have successfully tested a new phone system with TeamCall Express and direct. If you tell us the specific model of your phone system, we can add it to our list of supported systems.
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Question:
I do not have a phone system. Does direct also work with my telephone via a USB connection?
Answer:
direct currently supports a few Tiptel phones via USB connection. For more information see our list of supported telephones.
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Question:
My Bluetooth cell phone is Max OS X compatible. Can I use direct with it?
Answer:
No. direct only works in connection with one of our supported telephones or phone systems.
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Question:
My telephone system is TAPI enabled. Can I use direct with it?
Answer:
Principally, yes. TeamCall Express supports phone systems with 3rd party TAPI drivers. 3rd party TAPI means that you are able to use the TAPI driver to set up multiple phone lines on a single Windows PC. We appreciate your feedback if you have successfully tested a new phone system with TeamCall Express and direct. If you tell us the specific model of your phone system, we can add it to our list of supported systems.
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direct usage
Question:
Does direct work with an MS Exchange server over LDAP?
Answer:
This configuration has not yet been tested.
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Question:
Does direct work with the LDAP server that is delivered with Mac OS X?
Answer:
We have found that the Mac OS X Server LDAP server is not suitable for managing telephone numbers or email addresses.
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Question:
With which LDAP servers does direct work?
Answer:
direct has been tested with the LDAP servers IBM LDAP Server and OpenLDAP.
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Question:
When I try to redial a number after hanging up, direct displays an error message I don’t understand.
Answer:
Everything is ok. direct requires a moment after hanging up to determine that the line is no longer busy.
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Operating system
Question:
TeamCall always crashes under Mac OS X Server after booting.
Answer:
Make sure when using Mac OS X Server that your own computer name can be resolved. If this doesn’t work over DNS, you may optionally use an entry in the file /etc/hosts
For example
192.168.0.0.1 Server
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Question:
I have the newest developer preview version of Apple’s next Mac OS X version. Will direct work with that?
Answer:
Naturally we can’t guarantee that, but we do our best to stay on top of new developments in the operating system.
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direct functions
Question:
I found an error in direct. Who should I tell?
Answer:
The best way would be to use the "Send Feedback..." option in the help menu.
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Question:
I use an application that rest upon 4D. How can I dial from it using direct?
Answer:
This works either via AppleScript and direct or using a TCP/IP connection to TeamCall, through which 4D developers can integrate a multi-platform dial function into your 4D application.
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Question:
I use an application that rest upon FileMaker Pro. How can I dial from it using direct?
Answer:
The downloads area contains an integration example for a FileMaker database.
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Question:
I use a contact management application that isn’t presently supported by direct. What can I do to ensure that it will be in the future?
Answer:
Let us know. We would glad to help you find a solution.
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Question:
Does direct save all incoming and outgoing telephone numbers in a journal or logbook?
Answer:
direct just has a redial list. For more features, ilink offers a server based call history with LDAP database integration. We'll be glad to answer your questions about this.
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Third-party applications can also call with direct.
Using the integrated AppleScript interface this can be done without difficulty,
for example using a FileMaker application. This functions not only when dialing,
but also for incoming calls. Here you can write your own AppleScript to send the
number of an incoming caller to be searched for in a File Maker application.
The possibilities are almost boundless.
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Does this sound familiar? You have received a telephone number in an email you would
like to dial. For this you have to enter the number by hand, including annoying errors.
With direct you can accomplish this better, faster and more comfortably. You select a telephone number with the mouse and choose "dial selected number"
from the service menu.
This is even faster with a keyboard shortcut. This works in every program that supports the Service menu, for example a browser.
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