Trispel GmbH
Trispel specializes in lettering and signage. Before purchasing a new telephone switch it sought software that makes possible dialing from within a FileMaker-based customer information system under Mac OS 9 and OS X.


The Berlin firm for integrated communication FLASKAMP AG now relies on FileMaker agency software a.i.s. for internal workflow management. This product was developed by the Munich software house DeskTop Organisation GmbH (DTO) for complete customer relationship management. As part of the switch to FileMaker, FLASKAMP sought a way to comfortably dial contacts directly from the agency software without entering numbers by hand.



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Integration with AppleScript
Third-party applications can also call with direct. Using the integrated AppleScript interface this can be done without difficulty, for example using a FileMaker application. This functions not only when dialing, but also for incoming calls. Here you can write your own AppleScript to send the number of an incoming caller to be searched for in a File Maker application. The possibilities are almost boundless.

Dialing as Service
Does this sound familiar? You have received a telephone number in an email you would like to dial. For this you have to enter the number by hand, including annoying errors. With direct you can accomplish this better, faster and more comfortably. You select a telephone number with the mouse and choose "dial selected number" from the service menu.

This is even faster with a keyboard shortcut. This works in every program that supports the Service menu, for example a browser.

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